DPM 2010 RC GUI crashes when invoking a certain backup

Discussion:

(too old to reply)

Ash

2010-02-16 21:40:01 UTC

Everytime I invoke a certain System State Backup on Windows Server 2008, the
GUI crashes with the following message

Connection to the DPM service has been lost

Review the application event log for information about a possible service
shutdown. Verify that the following services are not disabled:
DPM
DPM Replication Agent
SQLAgent$MSDPM2010RCEVAL
MSSQL$MSDPM2010RCEVAL
Virtual Disk Service
Volume Shadow Copy

ID: 917

------------------------------------------------------------------------------------------------

None of the services above are disabled. There is no log in the event viewer
showing that any of the above services were stopped. The backups in question
were running perfectly fine a day earlier. The following event is present in
the eventlog

------------------
The description for Event ID 999 from source MSDPM cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

An unexpected error caused a failure for process 'msdpm'. Restart the DPM
process 'msdpm'.

Problem Details:
<FatalServiceError><__System><ID>19</ID><Seq>1438</Seq><TimeCreated>2/16/2010
9:30:51
PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>160</Line><HasError>True</HasError></__System><ExceptionType>DlsException</ExceptionType><ExceptionMessage>Exception
of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was
thrown.</ExceptionMessage><ExceptionDetails>Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException:
Exception of type
'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.GetVolumePrefixLength(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.ExtractVolumePath(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.IsRootDir(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetUniquePathsForDatasetFromROFileSpecs(Guid datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.CommandParamsHelper.GetTargetLocationMappingsForSpecificDataset(Guid datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.PreBackupOnReplicaSendIfNeeded(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.DeleteIncrementalBackupsDataOnReplica(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Transition.Execute(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Engine.ChangeState(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.Process(Object dummy)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.FsmThreadFunction.Function(Object taskThreadContextObj)
at System.Threading.ExecutionContext.Run(ExecutionContext
executionContext, ContextCallback callback, Object state)
at
System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object
state)
*** Mojito error was: InvalidPath; 0;
None</ExceptionDetails></FatalServiceError>

the message resource is present but the message is not found in the
string/message table

----------------------

Any advice is appreciated?

Ash

Santhosh Sivarajan

2010-02-16 22:09:40 UTC

Permalink

Here is an old thread regarding the same issue...

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.dataprotectionmanager&tid=f06d8205-f3be-4f9a-84da-ff4beab514a8&mid=b3f3b3a5-3aa2-4f71-ba59-0ad29d8db6b3&cat=en_US_c18d9b67-8a4f-493f-99fa-246042fd5824&lang=en&cr=US&sloc=&p=3
--
Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA
Houston, TX
http://blogs.sivarajan.com/
http://publications.sivarajan.com/

This posting is provided "AS IS" with no warranties, and confers no rights

Post by Ash
Everytime I invoke a certain System State Backup on Windows Server 2008, the
GUI crashes with the following message
Connection to the DPM service has been lost
Review the application event log for information about a possible service
DPM
DPM Replication Agent
SQLAgent$MSDPM2010RCEVAL
MSSQL$MSDPM2010RCEVAL
Virtual Disk Service
Volume Shadow Copy
ID: 917
------------------------------------------------------------------------------------------------
None of the services above are disabled. There is no log in the event viewer
showing that any of the above services were stopped. The backups in question
were running perfectly fine a day earlier. The following event is present in
the eventlog
------------------
The description for Event ID 999 from source MSDPM cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.
If the event originated on another computer, the display information had to
be saved with the event.
An unexpected error caused a failure for process 'msdpm'. Restart the DPM
process 'msdpm'.
<FatalServiceError><__System><ID>19</ID><Seq>1438</Seq><TimeCreated>2/16/2010
9:30:51
PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>160</Line><HasError>True</HasError></__System><ExceptionType>DlsException</ExceptionType><ExceptionMessage>Exception
of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was
Exception of type
'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.GetVolumePrefixLength(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.ExtractVolumePath(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.IsRootDir(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetUniquePathsForDatasetFromROFileSpecs(Guid
datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.CommandParamsHelper.GetTargetLocationMappingsForSpecificDataset(Guid
datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.PreBackupOnReplicaSendIfNeeded(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.DeleteIncrementalBackupsDataOnReplica(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Transition.Execute(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Engine.ChangeState(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.Process(Object dummy)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.FsmThreadFunction.Function(Object
taskThreadContextObj)
at System.Threading.ExecutionContext.Run(ExecutionContext
executionContext, ContextCallback callback, Object state)
at
System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback
tpWaitCallBack)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object
state)
*** Mojito error was: InvalidPath; 0;
None</ExceptionDetails></FatalServiceError>
the message resource is present but the message is not found in the
string/message table
----------------------
Any advice is appreciated?
Ash

Ash

2010-02-16 23:24:01 UTC

Permalink

Santhosh,

I deleted the failing replica, recreated it and the DPM server seems happy
again. Thanks for the prompt response and hoping that it will be fixed in the
RTM.

Ash

Post by Santhosh Sivarajan
Here is an old thread regarding the same issue...
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.dataprotectionmanager&tid=f06d8205-f3be-4f9a-84da-ff4beab514a8&mid=b3f3b3a5-3aa2-4f71-ba59-0ad29d8db6b3&cat=en_US_c18d9b67-8a4f-493f-99fa-246042fd5824&lang=en&cr=US&sloc=&p=3
--
Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA
Houston, TX
http://blogs.sivarajan.com/
http://publications.sivarajan.com/
This posting is provided "AS IS" with no warranties, and confers no rights

Post by Ash
Everytime I invoke a certain System State Backup on Windows Server 2008, the
GUI crashes with the following message
Connection to the DPM service has been lost
Review the application event log for information about a possible service
DPM
DPM Replication Agent
SQLAgent$MSDPM2010RCEVAL
MSSQL$MSDPM2010RCEVAL
Virtual Disk Service
Volume Shadow Copy
ID: 917
------------------------------------------------------------------------------------------------
None of the services above are disabled. There is no log in the event viewer
showing that any of the above services were stopped. The backups in question
were running perfectly fine a day earlier. The following event is present in
the eventlog
------------------
The description for Event ID 999 from source MSDPM cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.
If the event originated on another computer, the display information had to
be saved with the event.
An unexpected error caused a failure for process 'msdpm'. Restart the DPM
process 'msdpm'.
<FatalServiceError><__System><ID>19</ID><Seq>1438</Seq><TimeCreated>2/16/2010
9:30:51
PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>160</Line><HasError>True</HasError></__System><ExceptionType>DlsException</ExceptionType><ExceptionMessage>Exception
of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was
Exception of type
'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.GetVolumePrefixLength(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.ExtractVolumePath(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.IsRootDir(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetUniquePathsForDatasetFromROFileSpecs(Guid
datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.CommandParamsHelper.GetTargetLocationMappingsForSpecificDataset(Guid
datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.PreBackupOnReplicaSendIfNeeded(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.DeleteIncrementalBackupsDataOnReplica(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Transition.Execute(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Engine.ChangeState(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.Process(Object
dummy)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.FsmThreadFunction.Function(Object
taskThreadContextObj)
at System.Threading.ExecutionContext.Run(ExecutionContext
executionContext, ContextCallback callback, Object state)
at
System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback
tpWaitCallBack)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object
state)
*** Mojito error was: InvalidPath; 0;
None</ExceptionDetails></FatalServiceError>
the message resource is present but the message is not found in the
string/message table
----------------------
Any advice is appreciated?
Ash

Kapil Malhotra [MSFT]

2010-02-19 05:46:49 UTC

Permalink

The call stacks seem different. Looks like a bug which went away due to your
recreation of protection.

Can you send across the MSDPM*.errlog from <DPM Install>\DPM\Temp to Kapil
dot Malhotra AT microsoft dot com?
--
Thanks,

Kapil
This posting is provided "AS IS" with no warranties, and confers no rights.

Post by Ash
Santhosh,
I deleted the failing replica, recreated it and the DPM server seems happy
again. Thanks for the prompt response and hoping that it will be fixed in the
RTM.
Ash

Post by Ash
Everytime I invoke a certain System State Backup on Windows Server
2008,
the
GUI crashes with the following message
Connection to the DPM service has been lost
Review the application event log for information about a possible service
DPM
DPM Replication Agent
SQLAgent$MSDPM2010RCEVAL
MSSQL$MSDPM2010RCEVAL
Virtual Disk Service
Volume Shadow Copy
ID: 917
------------------------------------------------------------------------------------------------
None of the services above are disabled. There is no log in the event viewer
showing that any of the above services were stopped. The backups in question
were running perfectly fine a day earlier. The following event is
present
in
the eventlog
------------------
The description for Event ID 999 from source MSDPM cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the
component
on
the local computer.
If the event originated on another computer, the display information
had
to
be saved with the event.
An unexpected error caused a failure for process 'msdpm'. Restart the DPM
process 'msdpm'.
<FatalServiceError><__System><ID>19</ID><Seq>1438</Seq><TimeCreated>2/16/2010
9:30:51
PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>160</Line><HasError>True</HasError></__System><ExceptionType>DlsException</ExceptionType><ExceptionMessage>Exception
of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was
Exception of type
'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.GetVolumePrefixLength(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.ExtractVolumePath(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.IsRootDir(String
path)
at
Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetUniquePathsForDatasetFromROFileSpecs(Guid
datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.CommandParamsHelper.GetTargetLocationMappingsForSpecificDataset(Guid
datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.PreBackupOnReplicaSendIfNeeded(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.DeleteIncrementalBackupsDataOnReplica(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Transition.Execute(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Engine.ChangeState(Message
msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.Process(Object
dummy)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.FsmThreadFunction.Function(Object
taskThreadContextObj)
at System.Threading.ExecutionContext.Run(ExecutionContext
executionContext, ContextCallback callback, Object state)
at
System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback
tpWaitCallBack)
at
System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object
state)
*** Mojito error was: InvalidPath; 0;
None</ExceptionDetails></FatalServiceError>
the message resource is present but the message is not found in the
string/message table
----------------------
Any advice is appreciated?
Ash

Ross Alexander

2011-11-25 16:07:18 UTC

Permalink

Did anything else come of this?
I'm facing a similar issue, I'm protecting file shares on a virtual server 2008 R2 SP1 machine, DPM (2010) runs on server 2008 R2 SP1 with a NAS as its storage, all worked fine for a long time until yesterday (added file shares from another server into the protection group) I've read a post about the possibility of a corrupt database but a DBCC ruled that out. I cannot lose the recovery points so deleting the replica and re-creating it is not really viable.
Thanks for your help in advance

Post by Ash
Everytime I invoke a certain System State Backup on Windows Server 2008, the
GUI crashes with the following message
Connection to the DPM service has been lost
Review the application event log for information about a possible service
DPM
DPM Replication Agent
SQLAgent$MSDPM2010RCEVAL
MSSQL$MSDPM2010RCEVAL
Virtual Disk Service
Volume Shadow Copy
ID: 917
------------------------------------------------------------------------------------------------
None of the services above are disabled. There is no log in the event viewer
showing that any of the above services were stopped. The backups in question
were running perfectly fine a day earlier. The following event is present in
the eventlog
------------------
The description for Event ID 999 from source MSDPM cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.
If the event originated on another computer, the display information had to
be saved with the event.
An unexpected error caused a failure for process 'msdpm'. Restart the DPM
process 'msdpm'.
<FatalServiceError><__System><ID>19</ID><Seq>1438</Seq><TimeCreated>2/16/2010
9:30:51
PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>160</Line><HasError>True</HasError></__System><ExceptionType>DlsException</ExceptionType><ExceptionMessage>Exception
of type 'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was
Exception of type
'Microsoft.Internal.EnterpriseStorage.Dls.Utils.DlsException' was thrown.
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.GetVolumePrefixLength(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.ExtractVolumePath(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.Utils.VolumeInformation.IsRootDir(String path)
at
Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.PrmCatalog.GetUniquePathsForDatasetFromROFileSpecs(Guid datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.CommandParamsHelper.GetTargetLocationMappingsForSpecificDataset(Guid datasetId)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.PreBackupOnReplicaSendIfNeeded(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.Prm.RAReplicaCleanupBlock.DeleteIncrementalBackupsDataOnReplica(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Transition.Execute(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.Engine.ChangeState(Message msg)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.Process(Object dummy)
at
Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.FsmThreadFunction.Function(Object taskThreadContextObj)
at System.Threading.ExecutionContext.Run(ExecutionContext
executionContext, ContextCallback callback, Object state)
at
System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object
state)
*** Mojito error was: InvalidPath; 0;
None</ExceptionDetails></FatalServiceError>
the message resource is present but the message is not found in the
string/message table
----------------------
Any advice is appreciated?
Ash

Post by Santhosh Sivarajan
Here is an old thread which talks about the same issue...
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.dataprotectionmanager&tid=f06d8205-f3be-4f9a-84da-ff4beab514a8&mid=b3f3b3a5-3aa2-4f71-ba59-0ad29d8db6b3&cat=en_US_c18d9b67-8a4f-493f-99fa-246042fd5824&lang=en&cr=US&sloc=&p=3
--
Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA
Houston, TX
http://blogs.sivarajan.com/
http://publications.sivarajan.com/

Post by Ash
Santhosh,
I deleted the failing replica, recreated it and the DPM server seems happy
again. Thanks for the prompt response and hoping that it will be fixed in the
RTM.
Ash

Post by Kapil Malhotra [MSFT]
The call stacks seem different. Looks like a bug which went away due to your
recreation of protection.
Can you send across the MSDPM*.errlog from <DPM Install>\DPM\Temp to Kapil
dot Malhotra AT microsoft dot com?
--
Thanks,
Kapil
This posting is provided "AS IS" with no warranties, and confers no rights.

Santhosh Sivarajan

2010-02-16 22:45:05 UTC

Permalink

Here is an old thread which talks about the same issue...

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.dataprotectionmanager&tid=f06d8205-f3be-4f9a-84da-ff4beab514a8&mid=b3f3b3a5-3aa2-4f71-ba59-0ad29d8db6b3&cat=en_US_c18d9b67-8a4f-493f-99fa-246042fd5824&lang=en&cr=US&sloc=&p=3
--
Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA
Houston, TX
http://blogs.sivarajan.com/
http://publications.sivarajan.com/