DPM2010RC - Hardware VDS/VSS Provider Fails On Host

Discussion:

(too old to reply)

Andrei Alecu

2010-05-20 13:45:01 UTC

We just called Dell on the same matter and they claim it's not a problem on
their end, and we should call Microsoft for support.

Problem is we just purchased the Snapshot license to get the hardware VSS
provider working with DPM 2010.

Probably a long shot, but have you had any more progress with this?

No, supposedly a more advanced tech should be on the case but our account rep
just changed and I felt like it was really low priority despite our support
agreement. So we're in limbo.
Are you running 2008 R2 as well or 2008? And DPM 2010 or 2007?

Did you get this issue resolved? We are trying to do exactly the same thing
with our MD3000i and the VSS hardware snapshot provider and are experiencing
similar issues.
Chris

I've been testing DPM2010 within a VM on Hyper-V 2008R2 and today implemented
our SAN (Dell MD3000i) hardware VDS/VSS provider on the host (also 2008R2).
The snapshot appears to fail on the host, timing out and registering the
Error 2/25/2010 3:29:40 PM Disk 15 None
The device, \Device\Harddisk5\DR8, is not ready for access yet.
Error 2/25/2010 3:29:19 PM Application Error 1000 (100)
Faulting application name: vssvc.exe, version: 6.1.7600.20532, time
stamp: 0x4ab83bec
0x4ab83bec
Exception code: 0xc0000005
Fault offset: 0x00000000000c2bfe
Faulting process id: 0x1e80
Faulting application start time: 0x01cab66163b0565f
Faulting application path: C:\Windows\system32\vssvc.exe
Faulting module path: C:\Windows\system32\vssvc.exe
Report Id: d4a86b21-2254-11df-a14c-00219b9913d6
Error 2/25/2010 3:29:17 PM VSS 12293 None
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy
Provider {24e4e8a3-69cb-4370-8b7b-c5276cd49765}. Routine details
PreFinalCommitSnapshots({f9bc3048-899f-41b5-a3ef-8af388d9d613}, 1) [hr =
0x80042302, A Volume Shadow Copy Service component encountered an unexpected
error.
Check the Application event log for more information.
].
Executing Asynchronous Operation
Current State: DoSnapshotSet
Error 2/25/2010 3:29:17 PM VSS 8193 None
Volume Shadow Copy Service error: Unexpected error calling routine
DeviceIoControl(IOCTL_VOLUME_SET_GPT_ATTRIBUTES). hr = 0x80070002, The
system cannot find the file specified.
.
Processing PreFinalCommitSnapshots
Executing Asynchronous Operation
Provider Name: SmVssProvider
Provider Version: 10.60.01
Provider ID: {24e4e8a3-69cb-4370-8b7b-c5276cd49765}
Current State: DoSnapshotSet
Error 2/25/2010 3:21:47 PM Virtual Disk Service 9 None
Unexpected provider failure. Restarting the service may fix the problem.
Additionally I see some iSCSI warnings in the event log. Is this an issue
with DPM, 2008 R2, Hyper-V, the VDS/VSS provider? I'm unsure. I have an
active support ticket with Dell but was unable to determine the cause at
least immediately.

Kevin Palmer

2010-06-17 17:20:05 UTC

Permalink

Were you able to resolve the issue? I am having the same problem with MD3000i
and hardware VSS provider.

Kevin

Post by Andrei Alecu
We just called Dell on the same matter and they claim it's not a problem on
their end, and we should call Microsoft for support.
Problem is we just purchased the Snapshot license to get the hardware VSS
provider working with DPM 2010.
Probably a long shot, but have you had any more progress with this?

Did you get this issue resolved? We are trying to do exactly the same thing
with our MD3000i and the VSS hardware snapshot provider and are experiencing
similar issues.
Chris

Andrei Alecu

2010-06-23 05:48:45 UTC

Permalink

No. Dell doesn't want to acknowledge it's their problem and blames it on the
software.

Since last posting, I also tried Backup Exec from Symantec which fails with
the exact same problem, but Dell still thinks it's the software. Both
Microsoft and Symantec's software is buggy, while theirs is "working as
designed". Go figure...

I'd suggest opening a support ticket with them. If enough people report the
problem maybe they start doing something about it.

Post by Kevin Palmer
Were you able to resolve the issue? I am having the same problem with MD3000i
and hardware VSS provider.
Kevin

Did you get this issue resolved? We are trying to do exactly the same thing
with our MD3000i and the VSS hardware snapshot provider and are experiencing
similar issues.
Chris

s***@gmail.com

2014-02-04 05:38:42 UTC

Permalink

Hi,

I've same issue while taking backup with HP Data Protector. If you find solution please post.

Suraj

Post by Andrei Alecu
No. Dell doesn't want to acknowledge it's their problem and blames it on the
software.
Since last posting, I also tried Backup Exec from Symantec which fails with
the exact same problem, but Dell still thinks it's the software. Both
Microsoft and Symantec's software is buggy, while theirs is "working as
designed". Go figure...
I'd suggest opening a support ticket with them. If enough people report the
problem maybe they start doing something about it.

Post by Kevin Palmer
Were you able to resolve the issue? I am having the same problem with MD3000i
and hardware VSS provider.
Kevin

Did you get this issue resolved? We are trying to do exactly the same thing
with our MD3000i and the VSS hardware snapshot provider and are experiencing
similar issues.
Chris